Our Mission Statement:
We are dedicated to ensuring that every aspect of your dental visit is not only seamless but also tailored to your needs. From the moment you make that first phone call to your initial office visit and throughout every subsequent appointment, our front office staff is committed to prioritizing and enhancing your overall experience.
Marie earned her BS in Science from the University of Puerto Rico. Marie started her dental career over 25 years ago. Throughout her career, she has navigated various positions in the front office and served as a dental assistant. Marie’s extensive experience in the dental field makes her a perfect fit for her role as Front Desk Manager at Highland Lakes Dental. Marie’s background has given her a comprehensive understanding of all aspects of your dental visit. Her expertise brings wealth of knowledge to our practice, ensuring a seamless and informed experience for our patients. Since joining our team in 2018, Marie has played a pivotal role in the growth of our practice, enhancing our ability to serve the community more effectively.
Marie spends her free time with her two daughters and her family. She finds joy listening to music, attending concerts, reading, and swimming. Marie also dedicates her time to a competitive Volleyball league. She enjoys travelling to different states and watching her team compete.
Julisa was born in San Juan, Puerto Rico and earned her associate degree in Secretarial Sciences from the CUTB of PR. Julisa joined Highland Lakes Dental in 2018 and currently serves as our Dental Insurance Specialist. Julisa brings a diverse set of administrative skills to our team, her expertise in insurance matters and range of administrative skills has contributed significantly to the smooth operation of our practice.
In addition to her administrative skills, Julisa is a certified Group Coach and Personal Trainer, reflecting her passion for physical activities. Her favorite hobbies revolve around outdoor activities, a testament to her love for an active lifestyle. Beyond her professional pursuits, she takes pride in being a mother to two wonderful children and sharing over 22 years with her supportive husband. In all that she does, Julisa adheres to a life motto: 'Whatever you do, do it with your heart.'
Anthony moved to Florida with his family in 2017 from Philadelphia. Anthony treasures moments spent with his family and their two dogs, Jaxon, and Chase. Anthony has dedicated the last five years to the dental field, where he has not only gained valuable expertise but also developed exceptional dental customer service skills. Anthony joined the Highland Lakes Dental Team in 2023 as a Front Desk Coordinator. Anthony understands the importance of empathy, clear communication, and a reassuring demeanor in the dental setting, making him an asset to our practice.
Apart from his career, Anthony has a passion for delving into historical events and social studies literature. He finds joy in expanding his knowledge in these areas and this curiosity not only enriches his personal life but also adds depth to his interactions with others. Anthony possesses an impressive talent for shopping and finding great deals. His knack for spotting bargains showcases his practical skills and adds a delightful flair to his personality.
Michelle is originally from Long Island, New York and relocated to Florida in 2021. Her healthcare career started in 2016. Michelle has demonstrated a talent for coordinating patient care across different specialties. Her expertise extends to ensuring patients have a clear understanding of their treatment and feel confident about their healthcare journey. Michelle's commitment to comprehensive patient care has been a hallmark of her professional journey in the dental field. Currently, Michelle is a student at Valencia College and is working on her associate degree. Michelle remains focused on using her academic pursuits to provide even higher levels of patient care in the future.
Michelle shares two daughters with her high school sweetheart. As a family, they enjoy playing board games, spending time at the lake, and engaging in art projects together. To relax, Michelle enjoys lounging with her dog and escaping into the world of books, finding solace in the pages of a good story.
Courtney was born in Massachusetts and moved to Florida in 2019 with her boyfriend. Courtney joined the Highland Lakes Dental Team in 2021 as a Front Desk Coordinator. With a diverse background in customer service and home health care, she has mastered her interpersonal skills through years of working with people in various settings. Her commitment to delivering exceptional service has been a cornerstone of her career, contributing to her success in our practice.
Beyond her professional life, Courtney finds joy in the simple pleasures of life. She loves playing with her Cane Corso, Zeus and spending time with family and friends. Courtney is passionate about crafting. This hobby brings out her creativity and focus. Her blend of customer service expertise and passion for crafting make her a well-rounded individual who brings a unique perspective to every aspect of her life.
Kathy was born and raised in Northern Ohio. In November 2019, she made the journey to Mascotte, Florida with her husband Tim, niece Robin, and two dogs. Joining Highland Lakes Dental in March 2020, Kathy initially served as a front desk receptionist and has since transitioned to the dental insurance office. Kathy has over 20 years of experience working in the dental field. Kathy has proficiency in handling claims, appeals, and resubmissions with accuracy.
Beyond her professional career, Kathy finds happiness in soaking up the Florida sunshine in her pool. She likes to stay active by bike riding and enjoys watching football with her family.
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